Shipping & Fulfillment
How Stone & Hush orders move
Stone & Hush carries gear from multiple outdoor and preparedness brands and supplier partners. Some products are fulfilled directly from partner facilities. This lets us carry a broader, more useful catalog, but it also means a multi-item order can arrive in separate packages with different tracking numbers or delivery dates.
Where we ship
Products using the Stone & Hush standard shipping profile currently ship to delivery addresses in the United States. Many partner-fulfilled products may also be available to Canada or other international destinations when the supplying partner supports that destination. The destinations and rates shown at checkout are authoritative for the exact products in your cart.
A destination available for one product may not be available for another. Carrier rules, partner coverage and product restrictions can also limit where an item can ship.
Processing time
Orders using Stone & Hush standard fulfillment are usually prepared within 2–5 business days, excluding weekends and holidays. Partner-fulfilled products can follow different handling schedules. High-volume periods, weather and inventory synchronization can also add time.
Delivery estimates
When Standard Tracked is offered for a Stone & Hush shipment, transit is typically estimated at 7–15 business days after fulfillment. When Priority Tracked is offered, transit is typically estimated at 5–10 business days after fulfillment. Partner-provided services can have different estimates, which are shown at checkout when available.
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, address problems, customs and other events outside our control can extend transit time.
Shipping charges
For eligible Stone & Hush standard shipments, Standard Tracked is $8 and is free on qualifying orders of $70 or more; Priority Tracked is $15. Partner-fulfilled products can return different rates based on product, origin and destination. The checkout total controls the shipping amount charged on your order.
Split shipments
Items in the same order may ship from different facilities. Each package can receive its own tracking number. A package arriving without the rest of the order does not necessarily mean an item is missing.
Tracking
When tracking is available, it is sent to the email address used at checkout after the shipment is created. Tracking can take time to show its first carrier scan after a label or fulfillment record is generated.
Address changes
Review your delivery address carefully before ordering. Contact us immediately through the website if a correction is needed. We will try to help, but changes cannot be guaranteed after an order has entered fulfillment with Stone & Hush or a partner. Customers are responsible for additional costs caused by an incorrect or incomplete address they supplied.
International orders
International availability is determined by the applicable fulfillment partner and checkout. Customs processing can affect delivery time. Duties, taxes or import charges may apply depending on destination and the checkout or shipping method selected; where these charges are not collected at checkout, they may be assessed by the destination country or carrier.
Delayed, missing or damaged packages
If tracking has not updated for 7 business days, or a shipment is more than 7 business days beyond the delivery estimate you received, contact us with the order number and tracking number so we can investigate.
If a package arrives damaged, keep the product and packaging and contact us within 7 days of delivery with clear photographs. If an item is incorrect, include photos of the item and shipping label when relevant.
For packages marked delivered, we will help review available carrier information and next steps. Resolution can depend on the carrier investigation and the delivery details associated with the order.