FAQ
Orders, shipping, returns & the gear we carry
Preparedness gear should be straightforward to buy and straightforward to understand. These are the questions most likely to matter before or after an order.
Who am I buying from?
You are purchasing from Stone & Hush. We curate gear across outdoor, lighting, medical, bushcraft and preparedness brands and supplier partners. Depending on the item, fulfillment may take place from a partner facility rather than a single Stone & Hush warehouse. Stone & Hush remains your point of contact for order support.
Where do you ship?
Products using Stone & Hush standard shipping currently ship within the United States. Many partner-fulfilled products may also be available to Canada or other international destinations when the supplying partner supports that destination. The shipping destinations and rates shown at checkout are the final availability for the exact items in your cart.
Why might my order arrive in more than one package?
We carry products from multiple fulfillment partners. A multi-item order can be split between facilities, which means packages may have different tracking numbers and delivery dates. A split shipment does not mean items were left out of your order.
How long does shipping take?
For items using Stone & Hush standard shipping, orders are usually prepared within 2–5 business days. When Standard Tracked is offered, transit is typically estimated at 7–15 business days; when Priority Tracked is offered, transit is typically estimated at 5–10 business days. Partner-fulfilled products can use different handling times and carriers. Estimates are not guarantees.
Will I receive tracking?
When tracking is available, it is sent to the email address used at checkout. Split shipments can generate more than one tracking number. A newly created label may take time to show its first carrier scan.
Can I change or cancel an order?
Contact us as soon as possible through the Contact page. We will try to help, but once an order has entered fulfillment with Stone & Hush or a partner facility, a change or cancellation cannot be guaranteed.
What if something arrives damaged, defective or incorrect?
Contact us within 7 days of delivery and include your order number plus clear photos of the product, packaging and shipping label when relevant. Keep the item and packaging while we review the issue.
What is the return window?
Return requests can be made within 30 days of delivery. Items generally need to be unused, uninstalled and in original condition and packaging. Some opened hygiene, personal-care, medical, customized or final-sale products may not be returnable. Always request authorization before sending anything back because the correct return location can depend on the fulfillment partner.
Are Stone & Hush loadouts one pre-packed box?
A loadout is a curated setup built around a specific use case. Depending on the included products and fulfillment path, components may ship together or separately. The product page describes what is included; separate tracking can be issued when components ship from different facilities.
How do you choose products?
We look for gear that has a clear job in a real camp, vehicle kit, go-bag or outage plan. Our standard favors practical use, understandable operation, packability where it matters and redundancy for critical systems. Read The Survival Standard for the full approach.
Are product specifications and certifications independently verified by Stone & Hush?
Unless we explicitly say otherwise, technical specifications, ratings, test standards and certifications shown on a product page originate with the manufacturer or supplying brand. We work to present them accurately, but customers should verify any specification that is critical to a regulated, professional or life-safety use.
Does buying preparedness gear guarantee safety in an emergency?
No. Equipment supports preparedness; it does not replace training, maintenance, judgment, medical care, local guidance or an emergency plan appropriate to your conditions.
I need help choosing a setup. Can I ask?
Yes. Use our Contact page and tell us what you are preparing for, how many people you are outfitting and any important constraints such as vehicle space, pack weight, weather or budget.