Returns & Refunds
Returns without the runaround
Return requests can be made within 30 days of delivery.
Return eligibility
To be eligible, an item must generally be unused, uninstalled, unaltered, in the same condition in which it arrived, and in its original packaging. Keep your receipt or order confirmation.
Some items cannot be returned once opened or used for hygiene, health or safety reasons. This can include personal-care products and certain medical or first-aid items. Gift cards, customized products and items clearly marked final sale are also not returnable unless required by law or the item arrived damaged, defective or incorrect.
Start the return before mailing anything
Use the Contact page and include your order number, the item you want to return and the reason. Do not send a return before it is approved. Because Stone & Hush uses multiple fulfillment partners, the correct authorized return location can vary by product. The address on the package you received is not automatically the correct return address.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or different from what was ordered. Original shipping charges are non-refundable except when the return is due to our error or where required by law. Use a trackable return method; we cannot refund merchandise that is not received.
Damaged, defective or incorrect items
Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective or incorrect. Include your order number and clear photos of the product, packaging and shipping label when relevant. Keep the item and packaging while the claim is reviewed. When approved, we will arrange the appropriate replacement, refund or other resolution.
Cancellations and address changes
Contact us as soon as possible if you need to cancel an order or change the delivery address. We will try to help, but changes and cancellations cannot be guaranteed after an order has entered fulfillment with Stone & Hush or a partner facility.
Exchanges
The quickest way to receive a different item is usually to request a return for the original item and place a new order after the return is approved. Availability can change while a return is in transit.
Refunds
We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method, usually within 3–5 business days of approval. Your bank or card provider may take additional time to post the credit. If more than 10 business days have passed since refund approval, contact us through the website.
Manufacturer warranties
Some products may include a separate manufacturer warranty. Warranty terms, duration and eligibility are set by the manufacturer. Contact us if you need help identifying the appropriate warranty path for a product purchased from Stone & Hush.